Job Overview

Contact Centre Customer Advisor

This company are a locally-based SME specialising in the supply of products to the hospitality industry with almost 70 branches nationwide.
As Contact Centre Customer Advisor, you will provide customers with a consultative service whilst ensuring that internal departments are updated frequently to ensure ongoing efficiency of the full processes internally.
You will also contact existing customers with the intent of re-engaging them with our client’s relevant products and services.

About the responsibilities – as a Contact Centre Customer Advisor, you role will include:

• Answering all inbound customer communications (phone calls, e-mails, web enquiries) and ascertain the customer’s requirements
• Listening to customer's queries, clarifying the problems and documenting this then advising accordingly
• Determining solutions needed by reviewing history and referencing call manuals for accuracy
• Advising customers of potential solutions, providing quotations and documenting any bookings
• Providing advice/guidance to customers on the location and facilities of the relevant customer centres
• Ensuring customer details are confirmed and updated accurately on the appropriate systems, in line with GDPR/Data Protection Guidelines
• Loading the customer services team diaries in accordance with the company’s booking requirements
• Keeping updated with the Internal Systems requirements, following company processes / procedures and completing supporting documentation correctly
• Ensuring technical knowledge is up to date to understand customer needs and requirements
• Ensuring industry/business knowledge is up to date by participating in educational/training opportunities and reading relevant publications

About the applicants – as a Contact Centre Customer Advisor, you will need to have or be:

• Exceptional customer service and communication skills
• Previous experience within a customer facing role, particularly in dealing with retail customers over the telephone in a high-volume environment
• Confident, friendly and passionate about providing an excellent customer experience
• Previous experience working within a contact is advantageous, but not essential

About the package:

• You will work 38 hours per week from Monday to Friday from either 8.30am to 5.30pm or 10.00am to 7.00pm
• Salary up to £24,000 p.a., depending on experience
• Bonus of up to £6,000 per year
• 24 days holiday per year plus bank holidays
• Private Medical Insurance
• Contributory Pension Scheme
• Life Assurance
• Staff preferential rates

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

Please click Apply to proceed with your application.